Episode 35: The Art of Feedback pt.2

Following the last episode on giving and receiving feedback as an individual, Lottie returns to the fold as she and Lorna expound and expand on making feedback work more widely for your organisation. The traditional end-of-year survey is possibly down but certainly not out - its success entirely depends on your ability as an organisation to make giving, receiving and acting on feedback part of your DNA. 

If your organisation doesn't have a deeply embedded listening and feedback culture, where do you start? Or have you begun to think such a thing may be an urban myth? Listen on for the answers.